Alamo car rentals in Flagstaff

We paid for a full size SUV and received an Infiniti SUV that has some transmission issues. After driving for a day we determined it wasn’t safe so requested AC exchange. Called the 800# to discuss options, we drove to the closest Enterprise location in Flagstaff, AZ. They were very helpful but didn’t have a large enough vehicle, they suggested we go to the Flagstaff Pulliam airport location. We drove the additional 15 minutes out there and were greeted by Tiffany who acted as if I was lying about the car issues, even rolled her eyes at me. We told them we would not be driving that Infiniti home that night. Again, they didn’t have any full size SUVs (although there were several in the lot) and we were offered a 2 door Charger. Our group was going to be 5 adults with luggage which is why we reserved a FULL SIZE SUV. We need a vehicle so we took it knowing that I would be speaking with customer service immediately based on Tiffany’s attitude and our dissatisfaction. After speaking with Ivan at customer service he located a minivan and reserved it at the Route 66 Enterprise location, or so we thought. We arrived at that location to find out the van has been moved to the airport location. So back we go to the airport to switch into the THIRD CAR IN THREE DAYS. The van was dirty, trash in the console and crumbs in the seats. I had also paid for SiriusXM radio which didn’t work for almost a day and a half. We communicated that issue to the manager Ben at the Flagstaff airport several times. Needless to say I have never been so disappointed in how this entire situation was handled. Knowing your customer is upset and inconvenienced I feel like the Alamo employees should do what it takes to make them happy. That didn’t happen. I would appreciate someone from Alamo reaching out to me to discuss how to make this right.

My reservation never went through. When I reserved again, which was confirmed, I was still refused a vehicle.