Car Hire at Miami Airport

Recommended. Extremely cost-benefit! All employees speak Spanish as well. Even though they always want to sell additional insurance

Paid for a specific class of vehicle (hybrid) and checked in, provided all information and was ready to pay when I was informed they only had a Nissan Sentra left. Obviously I know car rental companies don’t guarantee you’ll get the exact vehicle but if I booked for a hybrid that’s what I needed and I expected a hybrid vehicle of some kind. Waste of time and glad I didn’t pay ahead. They also asked for my insurance card and wanted to charged me an additional $90 for coverage which they stated was not optional. I’ve never been asked to show my insurance card when renting a vehicle before and typically additional coverage is optional.

The vehicle needed service just regular maintenance for example it needed an alignment it pulled to the left.

Truly unbelievable experience. Naive of me to think scams like this don’t exist in America. “No hidden fees” but when you go to pick up the vehicle there’s loads of hidden fees. If you want to use your own insurance, they charge you $20 per day, then a $2500 deposit on top of that strictly because you want your own insurance. Attempt to make that payment, they do not accept American Express. They don’t accept debit. They don’t accept cash or check. Don’t have a $2500 line of credit available on your card? You’re not allowed to split the $2500 deposit on 2 cards, only 1 card full payment accepted. Want their insurance? $500 for 6 days plus an additional $500 deposit. I paid for a car seat, get there and they don’t have car seats, had to go to target and buy a car seat. They didn’t have the size vehicle we rented so we got downsized. When I asked about money back for the downsize, they said they would need to book a new rental, and the rates of the smaller vehicle are HIGHER than what we already have booked because of the timing. Incredible, unethical, infuriating. By the end of the week, the final charge for my my $21 per day car rental cost me $63 per day after all the hidden fees. Never again in my life. Great learning experience, just go work someone trustworthy and reputable.

Price was misleading. Site did not specify sunpass and liability insurance had to be applied. Waited outside in the heat in long line up for service for a long time. Car was nice and very clean. Would not rent or recommend this place again.

Paid them and when I got there it was a $1,000 deposit. They kept my money too and I didn’t get a car. You probably don’t want me to review this company. Nothing but bad to say.