Car Hire at Punta Cana Airport

When arrived to the airport there was no rental available even with my reservation set up months before.

No good

We picked up our car at Punta Cana. We had been quoted a price of $233.39 and instead ended up paying $341.24. On arrival we were told that we couldn’t use our worldwide fully comprehensive car insurance (which we have used in the Caribbean, the USA and Europe with no problems). We then had to pay for Hertz insurance and, even though taxes were included in our original price, we were charged additional taxes. On top of that, we were given a battered car which was dirty. We hadn’t used Hertz for a while and decided to give them a try - it wasn’t a good experience at all.

I did the reservation online and I agreed to the total on the online reservation, when I went to pick up the car the piece was double 😡 I booked a medium size car and the give me small car

The price was different ($125) and not $41

Not much to like. Your cost becomes sooooo MUCH more than anticipated. Refused a cash payment. But, car was ready (this time) at specific time. Gas was below half which is not convenient.

Pickup and dropoff are dealt in the most inefficient time consuming way. Car was not ready at pickup time. counter agent did what she could to help but it took over an hour an a half to get vehicle. With insurance and deposit, cost of rental was excessive (time and ahalf the prie of the rental rate) Returning vehicle took 20 minutes. Rental terminal has a laughably small parking lot that is supposed to be both for pickup and dropoff for 6 or 7 different companies so even getting in and out is a mess

When picking up the car, we were a few hours late for pick up. They said they already rented out the car and we would have to take an upgrade, the upgrade would cost almost three times what the original rental cost was. I declined and went into emergency planning mode of where we could stay for the night with out a rental car and then find one in the morning. Once they realized that we were not going to pay for an upgrade, suddenly a downgrade was available. Which though it was not what I wanted, was a suitable option. We agreed to it, she said it would be 1/2 hour to get it cleaned/car wash, we waited. Then when we went out to the car, turns out it was not a downgrade it was the exact car we had booked to begin with, also, it was dry to the bone, so I have a feeling they did not wash it and the option we booked had been available all the time. Over all, it should not be that hard to pick up the car you initially booked with out additional fees. Then when going out to the car I took a video as I always do for proof of condition, and there were a considerable number of dents and scratches, including a crack in the windshield and the knob to the stereo missing. I explicitly asked her to mark those as issues on the carbon copy inspection paper and recorded them, and I am happy I did as they tried to change me for both of those upon returning the car. Over all this experience further solidified my belief that car rental agencies are sharks that are trying to scam every dollar out of you that they can. It is sad to have to play games like this when on vacation just to pick up a car you have already paid for.

The customer service is poor. Rented a car and paid for it in advanced. At pick ip the car was already rented to someone else. Had to get a smaller car and then wanted to charge me for the same amount of a bigger car. Staff cant resolve anything. Does not give you a resolution. Very uncomfortable vacation with so much luggage and so many people. Non reliable