Car Hire at Panama City NW Florida Beaches Airport

Would definitely use Ecp enterprise again. Thank you.

Enterprise is conveniently located in this airport’s baggage claim area. Drop-off was quick & easy. An attendant promptly arrived for check-out. The walk from drop off isn’t long, no shuttle needed. Staff members were pleasant and helpful. This was one of the easiest car rentals I’ve experienced.

We appreciated being upgraded to a larger vehicle for our trip. We loved getting to drive the expedition but it smelled so bad like cigarette smoke. My leather bags now smell like smoke after driving in the car for a few days. I know it is hard to get the smell of smoke out of the car but maybe an air freshener could have helped mask the smell somewhat.

quickest pickup and dropoff!

Very easy process. Great people.

Car had large dent/ scratch in roof but did not notify me of it and gave no opportunity for me to relay to them before leaving parking lot.

Long wait at rental counter to pick up car. Fast easy return in parking lot.

My car was ready upon arrival and the staff were very friendly and helpful.

Would use again

It all was good

Hertz were excellent and looked after me well, even upgraded me to SUV when no full size available

Car was great. Drop-off was great. Picking up the car took forever. There was one person operating the desk and a line that took just under an hour to get through when I personally was up there for less than 5 minutes. If people are making changes, they need to move to the back of the bus or there needs to be another line for people that have there stuff together.

The person at the counter told me she couldn’t add my AARP discount I had todo that thru the 800# . She had filled out a contract on an up sale vehicle and I advised that’s not what I needed as I was taking it one way and flying back. She had me go out and compare the 2 and make my decision. I can back to a line of customers in which I had no issue waiting my turn as I chose to walk out and look at the vehicles. She called me back to the counter asked which on I wanted made notes on the contract and sent me on my way. Never corrected the contract so I shouldn’t have signed it and waited until I got proper paperwork. I got the vehicle drove 30 miles to my home to load things and called the 800# about my AARP discount in which I’m told has to be done at the rental counter where I picked up the vehicle from. He gave me a direct # which I called back several (18) times with lapse in between and she never answered. I called the 800# back once I got to PA to see if I could extend my reservation for 2 days until my flight left so I’m not depending on others to take me to the airport when my flight leaves Monday and was told it would be an additional 560$ for 2 days. However since I didn’t get my discount from the original agreement they could take off $175 to $180 if I did return the car by the original specified time. I turned it in as agreed and wasn’t given my discount. I will not be renting from their company again.

Convenient pickup and drop off.

very easy to get our car and return.

We were allowed to book and then told no on either would be there to assist us. When we arrived to the airport, other passengers were being assisted. There would have been no issue with us booking and keeping the car. Communication was awful during the entire experience.

Complete rip off 1800 for a minivan Sat-Wed after waiting 1 hour in line at airport. Girl at counter was great. Stop taking advantage and hire more people.

Do not use Priceline for a one way rental