The rental car company gave our car away and we ended up with a Camry that was so out of alignment that it should not have been in the parking lot and we had to return it the same day. The second car we we’re given was a smoker’s car and none of us smoke. The third car was nice, but not clean. The attendant feigned little interest in any this disruption to our trip. She knew the first car was not what we rented (a luxury car) and said we could come back to the airport and trade cars (out of our way) and provided two numbers for us to call about doing so. The first was disconnected and the second was never answered. She said she couldn’t smell smoke since she smoked. All you had to do was open a window and you could tell. It was that bad. Like a chimney. On the way back to the airport, someone backed into the car as we were gassing it up to drop off before our flight. It’s been the worst nightmare trying to straighten this out with Budget. There’s no way to contact a person on their menu and ask questions or exchange insurance data. The man who hit us said it was his fault and by the grace of God we made our flight. And a final present was when I looked at my bank statement and realized I was overcharged $150 for the car and don’t have a receipt since the office was closed. I will never rent like this again. It’s been a horrible experience.