I got a really nice car - Honda Civic with lots of nice features. It smelled really badly of cigarette smoke, though. I had to air it out for a couple of days and have driven it for three weeks and it still smells very bad even though I have been driving with the windows open. It was very clean, otherwise. I love the economy fuel option - very fuel efficient car and fun to drive. The person at the desk was not there when I arrived (on time) and I waited for 15 minutes or so for them to show up at the counter. I called while I was waiting and heard the phone ringing, but, no one answered the phone. After checking out and getting the keys and noticing the smoke smell, I went back inside to make sure I wouldn’t be charged for it and, again, waited for 15-20 minutes for someone to show up at the counter. I don’t know if there’s only one person working there and if they have too much to do, but, it took a lot of patience to wait that long just to get my car and leave (there was no line). Someone should be there to greet people and do a quality check. It was challenging extending my rental - I had to be transferred multiple times to make changes.