Dollar car hire in Louisville Intl Airport
Find and compare great deals on Dollar car hire in Louisville Intl Airport
Louisville, KY, United States - Louisville Intl (SDF)
10 Oct — 17 Oct
Same drop-off
Louisville, KY, United States - Louisville Intl (SDF)
Tue 10/10
Noon
Tue 17/10
Noon
Driver's age:
Dollar reviews
5.6
Based on 41 verified guest reviews
6.7Cleanliness
6.0Value for money
6.6Comfort
5.3Pick-up/Drop-off
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I paid the lowest rate possible by accepting Dollar's vehicle choice. When I went to the Dollar counter in Louisville airport, I was told that I could upgrade for $15. Being in a hurry and not wanting to argue, I accepted the $15 upcharge. Receipt indicated fuel was full, but it had less than 1/4 fuel in tank. I caught it and mentioned it to supervisor before driving. He asked the three guys there if one of them would fill it up. One guy indicated he just lit his cigarette and the other 2 sitting down, looked at each other and neither responded or stood up. The situation was ignored. After several minutes, one of the 4 entered the vehicle and started to take us, then he stopped and went back to the others. After 4-5 minutes of waiting, I walked over to them, asked what was going on, and then they indicated that they couldn't fuel it up with us in the car. Then another manager came up and told them to give us an upgraded vehicle that was ready to go. It was not as new as the initial Impala offered, but a Malibu is a step up. It was fairly clean, but I stopped to clean the side mirrors, windshield and rear window just for my personal choice and safety. One of the tire valve stem caps was missing, the passenger side child lock won't disable, and the low tire pressure warning light came on a few days later, then shut itself off? The tires all looked good. Bottom line, the customer service was extremely poor and to experience all 3 employees unwilling to assist or even get up in front of myself and my daughter was disappointing.
Despite making an advance reservation paying in full, we waited in a long pick up lime just to be told "we don't have any cars available." My options were to upgrade to an SUV for an additional charge or be put on a "wait list" for an unpredictable amount of time. I upgraded... from an expected VW Jetta... to a Chevrolet Trx. I'm not sure that's much of an upgrade and can hardly be called an SUV. Icing on the cake was finding a pending charge ony credit card for $291.00, when my total due was only $90.69. I had to wait on hold an hour so customer service could tell me that was a security deposit that would be returned. Why wouldn't they disclose that up front or somewhere in the paperwork? Overall, we got a vehicle and it was clean and functional. Dollar just doesn't score high on customer service, convenience, or ease of use.
It took close to an hour of waiting in line to speak with a rental agent. We were sent to a car that was locked and no longer available. The car we ended up with still had trash inside. The man who checked us in was very friendly and the car was comfortable. Overall I was less then impressed with the experience.
After a 1 hour drive to the airport for a one way car rental due to full flight I was told they had no car and wouldn't be getting any. There was a waiting list with over 20 people that had reservations for cars that weren't available upon arrival. The worse experience I've had in over 35 years in the airline business dealing with a rental. After calling Dollar the refused ti believe there was a car issue at that location.
Zero flexibility with booking times and changes. Thrown between 2 companies on support lines both saying the other party needed to help. Would not recommend booking through a 3rd party again.
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Dollar car hire deals near Louisville Intl Airport
Below you will find information for every Dollar car hire location in Louisville Intl Airport, including address, phone number, and reviews
View Dollar Locations near Louisville Intl Airport
600 Terminal Drive
+1 502 375 0681
FAQs about hiring a car from Dollar at Louisville Intl Airport
What is the most popular car hire type from Dollar at Louisville Intl airport?
Luxury cars are the preferred type of car to hire from Dollar at Louisville Intl airport. This is a popular car type among drivers thanks to its value at an average hire price of ₹ 6,597 per day. While 25% of momondo users settled on this type of car, you can always choose a different one based on your needs.
Where can I find Dollar car hire at Louisville Intl airport?
600 Terminal Drive is the closest Dollar hire car location to Louisville Intl airport. The telephone number for this location is +1 502 375 0681
Does Dollar offer shuttle or airport pick-up services from Louisville Intl airport (SDF)?
Yes, Dollar offers shuttle services from Louisville Intl airport (SDF).
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