Car Hire at Indianapolis Airport

Didn’t have car I booked. Then double booked me at counter. Then long wait to get in car that still wasn’t the one I booked.

The vehicle was not fueled up prior to me renting it. That was not expected and I should have been advised at the checkout counter prior to me getting into the very busy and unfamiliar 5 lane highway at rush hour.

To extend my rental it was $200 more than Budget. So I returned my rental to Indianapolis airport and took and Uber to the downtown location ($20) and picked up my next rental quickly.

Great! I always rent from Alamo but the last few times was an AWFUL customer service experience. My recent experience was expedient, fantastic customer service, and many cars to choose from. It's usually hard to choose during holiday weekends since not many cars are around in general. Thanks!!

Excellent customer service. Easy pick up and drop-off.

Terrible experience from start to finish

I was charged $46.45 for a fuel. I returned car with a full tank They refused to refund the $46.45 I was told fuel was $3.44 a gallon. I was told I would pay for how many gallons needed to fill the tank. I want a refund for the $46.45.

Make sure that the outside of the car was clean. This made is very difficult to see scratches dents and dings. I tried to note all o could but it was difficult. I hope I don’t get charged.

Staff and everyone was professional and friendly. There was some dirt on the inner plastic floor board and front (outside) could have been better cleaned. But for the cost and the service, I am pleased.

Less than stellar communication. It is hard to figure out exactly what you will be charged at the end.

It was not all Thrifty's fault. My Delta flight out of DSM was delayed so I missed my connection in ATL. That didnt get me into Indianapolis until 1:30 am. All car rental personnel had gone home. I immediately called Thrify and they told me I had to contact Price Line and they said they would look into refunding me. I had tried to let them know of the delay earlier in the day on their automative answering system but got no response. I walked out to the car lot and found an Avis employee that helped me out. So if you can help make sure Price Line refunds me, I will continue to use Kayak. Thank You Darrin Lynd

I made a reservation for a car through kayak back in March at this location. When I went to pick it up at my scheduled date and time, they informed me that the over $500 I had already put down was nowhere to be found and that this happens frequently with kayak (who uses CarRentals.com). They just don’t forward your money to the vendor. They made me a reservation for a car, but did not forward my money to Thrifty. Additionally, I waited in line for more than an hour to find this out with no explanation about why the waits were so long. The staff were clearly stressed and overworked and I was not the only person having issues at the counter. Another person and their family stood at the counter for no less than 45 minutes. No one got away from that counter in less than 15 minutes and nobody was telling the Gold members they could leave the line and go get a car. A Gold member stood behind me in line and was not told he had special privileges until he was nearly at the counter, which made me upset for him! The places was incredibly disorganized and the staff was under trained and stressed. They were just trying to get through people and were not kind or good at explaining anyone’s issues. I would literally never rent from this location again even if my rental had gone off without a hitch when I got to the counter. Waiting more than an hour to unsuccessfully pick up my reservation was ridiculous, and the explanation I was given at the time made 0 sense and I had to piece it together with a friend after I was told to get OUT OF THE LINE and figure out my issue on my own. Just absolutely horrible. I might change or update this review if I ever get a refund of the money I paid in March for a car I was unable to pickup from this disorganized, overbooked location.

Loved service and car The car was dirty

Everyone were great

The staff at Budget were spectacular.

I was not allowed to even rent the car! Even though it was perfectly fine to use my debt card to rent a car from Hertz a week earlier to drive to the airport, renting a car to drive from the airport back home was not allowed. I set up this rental about a month earlier and at no time did they tell me that I would need a credit card to obtain the car at the airport. I was stuck in Indianapolis overnight. Could not find an available car at with any other car rental companies, BUT WAS ABLE TO RENT A UHAUL TRUCK AND THAT IS HOW I WAS ABLE TO GET HOME THE FOLLOWING DAY!

The customer service was incredible. Friendly counter assistance. And the exit clerk helped me switch car as I took wrong one from space. Great job!!

Staff were friendly. My car had a minor issue.

The process was seamless, the car was clean and drove great, and the return took less than 5 minutes. All for a great price. This is not my first excellent experience with Enterprise. They will be my go-to rental company from now on.

Everything was overall very good. Make sure you turn in the car at the correct time and ensure you’re booking details are accurate.

Reserved a car in advance. It placed my pickup at the airport. When I called the terminal to confirm I found out they would not accept my debit card at the airport. I modified the reservation for in town pickup. The price almost doubled. I am an Enterprise plus member. I live in Indianapolis and have rented previously. Still wouldn’t accept my debit card. I was on a schedule and had to pay twice the money for the same car. Not happy

They did not have any cars available and did not refund the insurance I bought even though I didn't get a car.

Very accommodating after the airline canceled my flight

I rented this car for my 31 yo son to come visit us. When he arrived to pickup the car, Avis would not provide him with the car. Thanks Avis for a very Merry Christmas. Grinchs.