Car Hire at Zurich Airport

Horrible The car was uncomfortable and then after having the car two weeks they charge me 350 American dollars for cleaning it up and then scratch that was there before charge me $800

When I got there, they charged me to add rental car collision/damage coverage, which I had already added and paid for with Kayak. The charge they added for coverage was $150, and I shouldn’t have been charged, because I already paid for coverage through Kayak. I believed there was a break down in communication between Europcar and kayak. I should have only been charged what I paid kayak up front.

The agent who we interacted upon our arrival was not helpful and was not empathetic at all. I forgot my physical cards and my husband’s credit card was acting up. We were trying to pay with cash/debit card and were told they won’t accept it and they do not allow apple pay or cash as the “whole of Switzerland” guess what? We were able to use apple pay anywhere and Sixt helped us get a vehicle without that unhelpful tone like that guy.

There was nothing that I like I rented a VW Polo and they have a Suzuki Space something I could barely fit 1 luggage in the trunk the transmission was total garbage the car barely made up hill in the Alps and the breaks sounded like total garbage called 3 time to have the car switched and I got as much help as asking a garden gnomes for help. 10/10 will never recommend Hertz Zurich

It worked out perfect for our needs, exactly the bus we wanted and good pricing. All happy

We feel very easy to pick up and return the car.

Smooth no issue car ready and clean They do take a number of days to release the hold on the amount on the credit card.

So collection of the vehicle at Zurich, had to wait in line because only one staff member on duty. Not given paperwork on allocated vehicles condition. Informed was being upgraded to next sized car, of which I did not want as I booked an economy car to save fuel (as a result i spent more on fuel because of upgrade). Told no economy cars available!!!! Got to vehicle, which was covered in scratches, dents, marks etc (is this why I wasn't given the paperwork on condition of allocated vehicle). Informed lady in enterprise office who gave out the keys, wasn't interested in this car and told me to take photos of scratches etc and report them on the return. Told me she was too busy to look at vehicle (outstanding) During the use of this vehicle I was not impressed. Having returned vehicle at airport with full tank of fuel, and placed keys in security box, I have to this day received no confirmation from the company of the vehicles return, nothing. Not really good enough, and not what I paid for

Clean and new car Also upgraded

drop off at Munich airport to a central location, without being scanned was confusing and worrisome

Pick up in Kloten was quick and easy. I never like trying to be tricked into upcharging the price of my vehicle with add-ons such as extra insurance toll passes and such. These can double the price of your rental and your charge card covers you for the extra insurance. Having said that, we were charged over $550 for a scrape mark on the rear tire. Yes, a scrape mark. No damage to the rim and the tire was fine. We were only informed of this after we returned home. Unfortunately Avis, like almost all rental car companies are always out to "get you" with extra charges.