Car Hire at Las Vegas Harry Reid Intl Airport

Excellent

Actual price I paid for rental + insurance was 2.5x the reservation price initially shown on the website. Third party insurance purchased along with the reservation was not accepted by Budget and had to be canceled.

I booked SUV and I paid more to get SUV when I got there. They said we don’t have SUV so you take a sedan car they didn’t want to discount me and also the system was down so I was there for about an hour and a half for hand contract. When I ask for a discount, they told me that they cannot discount me and because of the long line behind me I said OK I’m gonna call the company and I’m gonna ask for the discount you guys gave me the discount but when I show up again to return the car, the system was down again, and I had to wait on the line another 45 minutes. This is ridiculous and that’s the reason why I return the car two days before I supposed to and I booked a new reservation from sixth which took me five minutes to get the car in five minutes to return the car

Car was dirty. Location was across the highway from the regular rental, so while there was an additional shuttle to take when we picked up the car, we had to cross that traffic, in the dark, with our luggage, because they weren’t open yet.

Kayak and this advantage location are a SCAM. when you get to the counter they force you to buy their insurance and liability even though I already declined during my booking on kayak and I have personal insurance already. I’ve been renting cars for 50 years and it seems that this is a new tactic for car rental companies in Las Vegas to charge you way more than the price promised when you show up at their counter. The lady working said that it’s their policy that they don’t accept international insurance. I asked her where does it say that in the policy because I have read it and printed it out and she could not answer me. I said nowhere in the policy nor on kayak’s website it said such things and she said “well that’s just the policy”. I have lost confidence in kayak and will think twice in using this site in the future. You have lost a frequent customer.

The final cost of the rental was not what was quoted. They refuse to allow you to decline insurance even when you have coverage through your car insurance and credit card. I even showed them my insurance policy. I've never had a car rental company insust you take insurance. They would not give me the final cost until it was time to sign the agreement. I was quoted about $78, it ended up being about $125. I feel like I was the victim of a " bait and switch" scam. The interior of the car was clean, but the exterior was fairly dirty. I will never use Advantage rental cars again. It is not a pleasant experience feeling like you were scammed. I was not the only person in line who was not happy with the "bait and switch".

The use of Kayak was great! To pick up the rental from the airport, one would have to take a rental car bus to the ACE shuttle. There is an unorganized wait for the shuttle that comes every 15-20 minutes to the off site ACE rental car location. The facility is located in an industrial area and in a garage. Looks sketchy. Once inside of the office, it is dingy, old, and filthy. The staff helping is very nosy and wants to know a lot of who, what, why, how, when questions. One attendant helping a customer was uncomfortably flirting with him. She said,“Invite me to party!” “Give me your number on this post it.” “Text me about your dog so I know who it is.” I must note you are picking up the rental in an individual building with a car wash inside. Once gathered the paperwork for the rental, you go a window and pick up the keys. The attendant informs you where to go. Once existing ACE, you are checked out with another attendant. I waited for 4-5 min to be helped. I walked to the “shed” to gain the attention of the attendant. Yup, she was rude and aggressive. She took photos of the rental and sent me off. The care was great!!! Return of the rental, a lady sat in a Jeep rental and walked out to check me in. She was nice, but not sure where I wait for the shuttle. Bathrooms are filthy and smelt like urine. While I waited for the shuttle in an unmarked area and wonder if I was in the correct spot. Customers are smoking weed infront of the ACE warehouse. No direction was given when an employee passed by. From a 1-5 I would give a 2-3 just because the car was great and so was the price. Plan on as an additional 2 hour to pick up and drop off your rental.

Everything went smooth and the shuttle drivers were polite. The car was ready when we showed up and was easy to find. I would rent here again.

I booked for a price, and at the end at the pick up it was the dubble. Bad info desk, not kind and helpfull staff

1. Extremely overbooked. Some customer supposed to pick up the car at night but no car left. They had to uber back and forth from their hotel the next day. 2. Extremely under-staffed. Waited 3 hours (1 hour outside waiting for cars get returned and washed. It was 110F outside and I almost passed out without water) I have all the pictures and videos recorded with time. 3. My car was full of scratches and a big dent. Car gas was not filled fully, it was 10% short. (About 5-10 dollars). I told the person checked me out at the gate about the scratches and asked him to leave a note in the system. They ended up still charging me when I dropped off! STAY AWAY!

Despite the long queue and the technical error I experienced when I picked the car up, the receptionist who serviced us was so helpful that we didn't mind the 1hr delay it caused. Highly recommended.

Simple check in and out. Low rates. Friendly staff.

Better rental and organization. Also provide the car that was reserved. Renting a car took 2 1/2 hours even though I pre checked in. Never rent from avis again.

Staff at pickup was efficient and friendly. The rental itself had not been cleaned out thoroughly inside and there was still trash from previous renters.

Cleaner windows and mirrors. Easier drop off at SNA.

Easy pickup, good car - no problems, easy drop off.

The only car issue was the tire pressure sensor came on during day 3. There was a change to the agreed upon price when the car was returned and the reasoning wasn't explained very well.

It was more expensive then I have ever paid for a weeks rental but believe that is the market nowadays. Otherwise very pleased.