Car Hire at Palm Beach Intl Airport

car was good and the type we had requested shuttle bus was no where near the every 5 minutes or so and was quite packed (not covid friendly) staff at hertz/budget was overwhelmed - too many customers, too few knowledgeable staff when returning car I asked about payment for 'toll by plate' - probably about $5 worth that I hadn't anticipated (no cash lanes) the clerk who was there at returns said he could take care of it right there.... and rang up a charge of $73 or so! - to cover 'all tolls for a week' - we said no thanks !- he said a bill would be mailed - why not just withhold what we owe from the $200 credit card deposit taken at the time of pick up? why should anyone try to sell an old couple a $70+ for a week of tolls - I mentioned it was a small amount- and perhaps a little convenience

The process wasn't clear after checking in at the airport and going to the lot. As a first-time renter, a little explanation goes a long way.

All good except wait too long with pick up and outside of car dirty and inside windshield dirty

Waited an hour and a half in line to pick up the car. It was supposed to be a Buick (or comparable) but it was a foreign cheaply built car we never felt safe in when driving on the highway

I made a reservation in October of 2022. When I got to the Dollar Car Rental location they had my reservation but no available car. I was told to go sit on the bench outside with the other people who were also waiting for cars. No one came out to speak with any of us. After 2 hours I went back in asking for an update. No one offered us any options for the inconvenience like car upgrades, any other car choices or credit on the bill. Jeff Orgel Minneapolis, Minnesota

The customer service receptionist and the overall quickness of service. Plus the price was better than other rental car companies…

The shuttle driver did not help us to get our suitcases out of the bus!

Pick up very slow , two hours to get car.

We waited over 30 minutes for the shuttle from the airport to the Budget lot, making several calls to the phone numbers listed with no service. Eventually we paid the driver of a different rental company’s shuttle to take us to the budget lot. They’re insanely understaffed. When we dropped the car off we were charged for fuel even though we had filled the fuel and had proof of such. The line was about 30 customers deep so we couldn’t do anything about it without missing our flight back.

It was an old vehicle for too much money and it was scratched up and a nail was holding on to the bumper

Pick up and drop off quick and seamless. Friendly staff.

Perfect

Pllease send my deposit, Ill be waiting. Thanks

The car made an insane vibrating bass sound that people could hear from outside, it sounded like there was some black market subwoofer in there. I rented this car to attend my grandfathers FUNERAL. I’m in the procession sounding like I’m blasting bass filled music! I tried to call them to be like what on earth and they never answered. When I returned the vehicle and reported the noise to them they were like “oh yeah we know about that, this type of car is probably going to get recalled because they all make that noise.” Seems like something one would mention BEFORE. Also took like 45 minutes to get the car because they had one person at the desk and the people in front of us didn’t have a shred of the details they needed so there was just a line forming behind them. Also the car was overdue for an oil change by THREE THOUSAND miles and the car kept sending an alert about how the oil life was at 0%. When I told them this when dropping off the car they were just like “oh yeah we know”

Patrick at pick up was very friendly. He told me to park right outside the door when dropping off. When returning the car in the pouring rain, I parked it outside where he told me and ran inside to tell them. I was informed that I needed to park the car under the canopy of the hotel. So in the pouring rain, I got back into the car and drove it to underneath the hotel canopy. I was told to wait there for the van to take me to the airport. The van did not stop at the hotel, but in front of the Easirent door. I had to hurry through the hotel to get to the van before it left and flag it down myself so that the driver knew I needed a ride. A third time I had to go into the pouring rain to get into the van. All that said, I was not too pleased with the drop off experience! And I was VERY wet.