Car Hire at Pittsburgh Airport

Disappointed that the car did not have a full tank, we did find old receipts of the previous customer in the car, but overall the experience wasn’t bad.

Great! Great car given and overall great experience

My flight was delayed, and when I arrived at the Dollar desk at the airport no one was there. No one was at the parking garage. I had to get a hotel room for the night and come back the next morning to get the car I'd reserved. It cost an extra $100. So much for saving money, right?

Didn't get the car & I didn't receive a refund

The staff was friendly and helpful at the airport. The car was clean and well maintained.

Inadequate number of charging stations for EVs and not enough information provided about the EV before leaving the lot

Staff was friendly. Car was clean. Pittsburgh was short handed, so waited awhile. I was able to return car early at Saginaw airport. That was convenient for me. Friendly employee!

They upgraded me to a car I didn’t ask for, charged me twice what I originally planned, and then charged my credit card over $1000.00 after drop off.

Good but since renting via kayak, there is no receipt

Did not have the car I reserved . Didn’t like the way they tried to up up grade me for more money. Will never use them again.

Alamo staff in Pittsburgh were exceptionally good. A+

Just finding the place I had to make several circles was not sure were to go the Pgh Airport is a mess and so confusing bigger signs with the nam of the car rental with arrows would of helped there’s no names outside the airport so once you walk into the airport everything’s hard to find a lot of walking with a bad back I was in savers pain when I got there had to wait 4 people in line with no where to sit it would be nice if you could take a number and sit till your called other than that it was good

Everything was handeled very professonally. There were no surprises and the staff were terrific. It was very easy and fast getting my vehicle and leaving the airport.

Car given to me had a dead key fob, crack in windshield, low tire pressure light came on, and gas light door came on that it was open even though it was closed- within 30 min of driving the car these warning lights came on. Only had 1 person working at the desk and it was a 40 minute wait just to get the car and the line had tripled when I came back in and was not waiting in line again. Took the car an hour away from the airport where I was staying. Called Avis customer service 3 times and they refused to put me through to the branch close where I was staying, or the airport branch to see what cars I could exchange with. Went to the closer branch and the employee would not exchange my car stating he had none left bc of how many pickups he had that day. So then had to drive an hour back to the airport to exchange my car and an hour back to where I was staying. Absolutely ridiculous they would give me a car in that condition, and then a complete hassle to exchange it. Very displeased with Avis and will not be using them again

Great staff at pickup and at drop off. The vehicle was clean, lower mileage, and in great condition.

not enough cars, having to wait once arrive

Skylar was great

They canceled our six-week two 15 passenger van rental, offered us no options, cost us thousands of dollars and a lot of inconvenience showing no remorse- after 10's of phone calls over three weeks time, at the last moment, they offered us incomparable vehicles (four 7 passenger vans- it was ridiculous, as if we had two extra drivers and could have our extra passengers commute some other way?). Due to high demand and very short notice, Budget helped us some and we had to BUY a van.

Reserved a mustang convertible (or similar). When it came time to pick up the car, my choices were SUV or pickup truck. My opinion, false advertising. Either don't offer what you can't deliver. Or, hold that specific vehicle in reserve, for such reservations. Quite disappointed.