Van Hire in Edmonton, Canada

Car still had chezzies in back seat, overall very good.

Wouldn't give it to me 1hr early then called next day to ask if I could bring it in to switch. After about 6 visits in the last year, this will be my last.

They did not have ANY appropriate car seats for our 2 year old to use. They also did not provide any adequate shuttle to and from the airport. There was zero customer service and the Hertz company is impossible to get a hold of.

Should not charge $25 to drop off, at a different location IN THE SAME CITY

Best experience ever at a car rental.

Having two employees offering to drive us back to the airport and then refusing a gratuity as ‘it’s part of the service’ was a pleasant surprise. It was the same young fellow that came back out to the car upon our arrival to program out GPS. Overdelivering never gets old!

Pick up and drop off was super fast and efficient. The team at the westend were helpful. I would say the value for the rental was overpriced. I did need a rental due to my car breaking down just to get me and my family around the city and it cost a little over $1000 for a week and just 397 kilometres driven total for a car. That makes it around $2.52/kilometre. This was the main reason why I didn’t extend my rental and I sought out other solutions.

Excellent car. Excellent service. Personal attention. Flexibility.

Excellent service. Thank you

Service should be better

The car i would like to rent but they gave me a similar one which is disappointing.

Excelente and very friendly Awesome staff

The drop off staff was better than pick up staff. Dealing with pick up staff was hell

I was quoted a price online and the price jumped huge upon pickup

Great experience! Staff was very nice, car very clean and comfortable. Will definitely use budget again

Pick up was a mess. Drop off was great! They don't answer the phone.

Good customer service, I hope the rental price lower a little bit. Good new gas deal, paying ahead to not fill the car at gas stations , down side of it if you use less gas don’t get the money back.

This experience is enough for me to remember to never use thrifty again. First of all, my pickup time was listed as 4pm. We got held up at customs so I called the pickup office at 4:03 to let them know we would be there very soon but there was no answer. Called multiple times and could not get ahold of someone. As we were about to get into a taxi to go to their location I see somewhere that their listed closing time is 4pm. So we get out of the taxi and I call customer service to verify before I haul myself and my family out to their office. I spoke to a customer service rep who them put me on hold for 20 minutes!!!! When they returned to the line it was a completely different representative who I had to repeat everything to. She began checking for other rental options but was unable to find anything. She did tell me my rental was available for 24 hours so we could go there when they opened at 7am. Only problem is that we had not planned to stay in town! We had planned to drive 4 hours to our hotel, so we were left trying to rearrange our plans as well as paying for a hotel room. The following morning I took an Uber to the pickup location and told them about not being able to pickup our vehicle yesterday because our pickup time was their closing time. The rep says, “oh I was here until 5pm”. Ok, that’s great, why didn’t you pickup the phone then?!? Whatever, I got the vehicle and right away noticed an OVERWHELMING soap smell. Like it smelled like they had grated an entire bar or zest in the car. I took the car and figured I just needed to air it out. So the more time passed we realized that they had been trying to cover up the smell of smoke. So the soapy smell went away and for the whole rest of our trip the car reeked of smoke. We had a Kia forte which we thought was kind of noisy, maybe it’s just the car I don’t know but gas efficiency seemed to be really good. That’s everything. I will be writing to thrifty customer service to see if they’ll credit me a day of car rental as well as losing my one night at the hotel we paid for. I’ll update on the results here.