AVIS gave us a car with a nail in the tire. I filled the tire twice before I realized it. We called AVIS from our rental house 150 miles from home - it takes at least 30-40 minutes to get roadside assistance on the phone, BTW - and they couldn't have been less helpful. First they told us to go get the tire replaced ourselves. Then they came and towed the car, telling us they'd get us a new car. They left us stranded. After a couple hours we followed up, and found they had simply never done anything to help us get a new car. Finally, they tell us they're sending us an Uber and taking us... 50 miles away to LaGuardia airport to get a new car. We had to leave for home the next morning, so I didn't have time to argue. After getting to the airport, they had no idea who I was. After several calls, they agreed to give me a new car - after they confirmed they had the old one in their posession. The only number they had to call was the roadside assistance number we had called. So I sat in the LaGuardia AVIS for 45 minutes while *AVIS WAS ON HOLD WITH AVIS.* The replacement car was dirty. The entire experience, top to bottom, was the single most abysmal experience I've had with a consumer-facing business in my life. Pun intended - steer *far* away from AVIS, they will literally leave you stranded.