Car Hire in Caribbean Islands

Extremely friendly staff, knowledgeable of the area and bilingual. Thank you.

I like the guy who give us the car he got great attitude, lady on counter can be more nice, she was too dry on service

Easy; flexible There was an issue with a rental mixup. Solved in 5 min but wished it had been avoided

We went to the rental company and they did not have a car to rent. They said kayak secured the reservation without checking to see if they had a car. The biggest problem is that I prepaid you for insurance that I am having problems getting refunded. Bad experience!

The car was very old and beat up and made a lot of noise when driving

The car had roaches and had a lot of stains in the seats. After dropping it back at the airport and got our receipt online we noticed charges like the LDW that we got through the app and the lady at the airport took notice when we picked the car. In total they charged $199.92 for the LDW. They also charged for Roadside assistance and Personal Protection which we never asked or wasn’t offered. I will never use Thrifty again. I called their number in San Juan airport (787)253-2525 to file a claim and it took them 25 minutes to answer the call. Horrible service.

Great customer service

Excelente servicio y rápido.

This place has done better.

They were quick to check in and out. Car was new with under 5000 miles and clean. They did charge a daily fee for tolls which was really not needed.

Good

The car worked great and the customer service was really nice. However, I was surprised that we had to purchase insurance. When checking out, the cost doubled due to this added expense.

When we landed they said there weren’t any cars left. The only positive we had was the budget staff person called Quality to get us a car through them. Also, the car kept dying and we had to get a jump 3 times throughout the week.

I was charged for additional insurance when making the reservation and when i picked up my car was told the insurance I had was not acceptable and needed to take out budgets insurance which ended up costing me double what i was expecting to pay. car rental pick up in Santo Domingo is a very long and drawn out procedure it took me over 30 minutes to complete all the paper work and get the required documents and pay so i could go and get the car. the entire pick up process from time I got to the counter until I drove off the lot was over an hour which is just not acceptable. When finally departing with the car I was not informed that on return I must not follow signs to car rental drop off but go towards the terminal where the new budget office is. So on my return I went to the car rental area and once inside I realized I was in the wrong spot and then could not exit as needed a ticket to exit called budget who said they would come get me in about 5 minutes but this did not happen after waiting for about 20 minutes was fortunate that an employee from another rental company gave me an exit ticket so I get out and told me where to go. When I finally got to the budget drop off office and asked why I was not informed not to follow car rental signs was told but you picked the car up from here you should have know. Though by using a well know company would avoid all these issues but realize that was not the case. if renting cars at Las Americas airport Santo Domingo factor in at least 1 hour or more to get your car

They didn’t have the car

They canceled my booking because car where renting more expensive and wanted me to pay the price at the time no the price y rented

The drop off could have been easier

The car was excellent, good costumer service and good price. Everything was excellent.

Car was filthy inside. Black spots on the seats and a slight smell of cigarettes.

Car was very old and in damaged shape. Tires were almost bald. It worked for what we needed but was in mediocre shape.

This rental experience was abysmal at best, an experience in being cheated, swindled and robbed. The “vehicle “ is seven years old. 69,000 plus miles. Bad tires. Dirty stains on seats, no floor mats, worn out carpet. Nothing as advertised at all! Nothing! The price went up substantially because we didn’t pick up the vehicle by the time stated. Hurricane Ian was ravaging the coast of Florida. Our flight was out of Miami. We were delayed three plus hours due to the hurricane! I will never use Dollar rental again and I’ll make sure anyone I can tell knows that Kayak was made aware of the situation and agreed with the end dealer to mistreat a customer.

I landed at Santo Domingo at 9 pm local with a proper Hertz reservation to be told at the Hertz stand they had no car available for me, no alternative to offer and I could get lost. Needless to say my holidays were ruined. I will see what my next step against Hertz will be. Totally unprofessional and even criminal to leave a family like that at 10 pm at this airport with no service at all. NEVER EVER AGAIN WITH HERTZ

No communication at all. Tried calling all day to extend the return period and the never picked up. I called over 100 times..

The size car we paid for was unavailable so we ended up in a small car instead. And due to that it was a waste of money because we were overcharged.