This location was an embarrassment to rental car facilities. It took over 1.5 hours (with small children) to pickup the vehicle. The staff was adamant about selling their insurance coverage, which I did not need since my VISA card covers rental car insurance (fully). In advance of picking-up the vehicle, I followed all instructions and had letters issued from my credit card company and the insurer. The counter staff refused to accept the paperwork, since it said that the full insurance was valid WORLDWIDE. They literally indicated that it had to say 'Ireland', and that worldwide wasn't acceptable (!?). It took me 60mins on hold with my insurer (long distance, roaming) to get the letter updated. The insurer (a worldwide, large insurance company) indicated they had never heard of this requirement before. The counter staff was intent on charging me over 800eur for insurance, which is extortionate and ridiculous. Avoid this location at all costs - definitely something wrong with management/ownership (this is not a corporate Europcar facility, but rather a franchise location).