Car Hire at Las Vegas Harry Reid Intl Airport

Hidden fees

Do NOT rent from Advantage! We had reserved a car from them. By the time we got to the airport they were closed! Then when we arrived the next day to FINALLY pick up our car they not only didn’t have a car for us they had charged us $50 because we were a “no show” when in fact they were a no show. Stay as far away from this car rental agency as you can!

Most car rentals listed as having shuttles from the Las Vegas Airport only require one shuttle. This location actually requires 2 shuttles with pick up and drop off. When we picked up our car, the agent indicated there was some damage to the bumper andd if we didn't want that car, we would need to wait additional time. She said it would be noted in the paperwork so we took it. Thankfully, my husband took a picture of it before we left because when we returned the car, they had no note of the damage.

It was great! The process for return was quick!

I always use AVIS. Quality car rental.

Longest line at pickup ever

I walked away from the reservation. The price was not the same as the reservation price. Bunch of crooks at budget

The staff seemed rude and bothered by doing their jobs. The line to check in was enormous and super slow. The fact that a customer is offered to check in online and then still have to wait in a line to give information you already gave again. There is no point for the online check in. In the future, when I am in need of a rental car I will not be using Budget. I will be more than happy to pay more for better service elsewhere.

Great staff and very accommodating

Took the cab to car rental to pick up vehicle. Was helped by the person at the end. After I told him I was easy and that I didn’t need any extra coverage his tone changed. He asked if I have my cell phone to confirm my identity as well as passport. I left both in hotel. He refused to rent me the car and cancelled it. Cost me 70$ round trip by cab.

We had some issues with one of the tires. When we returned, the manager Max was very helpful and courteous. Great customer service.

The use of Kayak was great! To pick up the rental from the airport, one would have to take a rental car bus to the ACE shuttle. There is an unorganized wait for the shuttle that comes every 15-20 minutes to the off site ACE rental car location. The facility is located in an industrial area and in a garage. Looks sketchy. Once inside of the office, it is dingy, old, and filthy. The staff helping is very nosy and wants to know a lot of who, what, why, how, when questions. One attendant helping a customer was uncomfortably flirting with him. She said,“Invite me to party!” “Give me your number on this post it.” “Text me about your dog so I know who it is.” I must note you are picking up the rental in an individual building with a car wash inside. Once gathered the paperwork for the rental, you go a window and pick up the keys. The attendant informs you where to go. Once existing ACE, you are checked out with another attendant. I waited for 4-5 min to be helped. I walked to the “shed” to gain the attention of the attendant. Yup, she was rude and aggressive. She took photos of the rental and sent me off. The care was great!!! Return of the rental, a lady sat in a Jeep rental and walked out to check me in. She was nice, but not sure where I wait for the shuttle. Bathrooms are filthy and smelt like urine. While I waited for the shuttle in an unmarked area and wonder if I was in the correct spot. Customers are smoking weed infront of the ACE warehouse. No direction was given when an employee passed by. From a 1-5 I would give a 2-3 just because the car was great and so was the price. Plan on as an additional 2 hour to pick up and drop off your rental.

They didn’t honor the reservation. I got to the airport to pick up the car, and they announced that they weren’t honoring same-day reservations. So I did not get a car from Dollar, and will never rent from them again.

1. Extremely overbooked. Some customer supposed to pick up the car at night but no car left. They had to uber back and forth from their hotel the next day. 2. Extremely under-staffed. Waited 3 hours (1 hour outside waiting for cars get returned and washed. It was 110F outside and I almost passed out without water) I have all the pictures and videos recorded with time. 3. My car was full of scratches and a big dent. Car gas was not filled fully, it was 10% short. (About 5-10 dollars). I told the person checked me out at the gate about the scratches and asked him to leave a note in the system. They ended up still charging me when I dropped off! STAY AWAY!

1. Extremely overbooked. Some customer supposed to pick up the car at night but no car left. They had to uber back and forth from their hotel the next day. 2. Extremely under-staffed. Waited 3 hours (1 hour outside waiting for cars get returned and washed. It was 110F outside and I almost passed out without water) I have all the pictures and videos recorded with time. 3. My car was full of scratches and a big dent. Car gas was not filled fully, it was 10% short. (About 5-10 dollars). I told the person checked me out at the gate about the scratches and asked him to leave a note in the system. They ended up still charging me when I dropped off! STAY AWAY!

Really it was good experience Thank you Alamo Mohammed was super nice gentleman

The return was super quick and easy!

Courteous customer service. Also fast and efficient.

Great quick service. Price. We were stuck in an emergency situation with a cancelled flight on Christmas Eve. You were open, easy, and friendly to navigate at all levels. The car was easy to drive and comfortable.

Prices are higher since the pandemic. I'd be happy to see a return to prices more in line with how little my income has increased. I was very happy with everything else.

car was not what I had reserved. Gas gage read full but was not accurate. a/c was not able to keep up in the hot temp. car worked and got me to my destination and back. Staff was definitely the best part of the experience.