Car Hire in Patagonia

No airport location, not advertised. Not available after hours with any window. Not communicative, no contact.

The pickup was problematic. One of the attendants was a total slouch, the other was great. But more importantly the car had maintenance lights on when we picked it up - so we had to burn a day while they addressed those. But the main problem is they hit us with a one way fee of 950 USD. Which would be fine, BUT Europcar and KAYAK didnt make this clear when we booked months in advance. They make it appear as if the total cost is the amount we prepaid online and hide this extra fee until you’re already at the counter and its too late. Shame on both of them.

We attended the location an hour and a half after the booking time and did not have any ways to contact the rental company since we were in a foreign country (Chile). We attended the office and were told that our vehicle had already been rented and we were late as per their one hour « no show policy ». We could see our rental vehicle in the parking lot with numerous other cars. The employee stated that « someone else walked in within that 30 min windows after the hour allowed as per their policy and rented the exact same car and somehow had already signed all the contracts, made the inspection and left within that same 30 min period ». The employee was rude with us and then offered us to rent the exact same vehicle (our original rental) for $150/day which was more than twice what we rented it for through your app. It is low season in Chile and we walked by the next 2 days and our vehicle was still in the parking lot. It’s obvious that this company wanted us to rush into a decision and rent the vehicle at a really expensive price. I do appreciate the help of the booking company who helped us getting most of our money back, but I was really disappointed in that rental company and the service offered. I have travelled and booked cars numerous time with different rental company and this was the first time I had a bad experience and it was also my first time booking with This company. It was really frustrating to see an employee (I believe he was the manager) using the fact that we were tourists to try to overcharge us and being so unprofessional.

Great service; the check-in and orientation were thorough and helpful. Return was smooth and easy. Car was fine.