Car Hire in Rhône-Alpes

Easy to pick up and drop off What I paid for was not the car I’d booked. I was told it was Peugeot 3008 SUV for 5 passengers and 4 luggage- the Citroen we were given did not accommodate this

We really liked the car - it was an SUV (wow, challenging to drive in Europe). But for a 6 week trip, covering much distance, the size and comfort was excellent. We had excellent customer support at pickup and dropoff. We made a request that was very slightly out of company policy and they happily accommodated. Pickup and dropoff for us were at different locations. We are familiar with the different settings of European vs American car rental: the European experience in frequently cramped, confused (plenty of 'lost in translation), and harried. We did not experience that during pickup, but definitely and massively, at dropoff. These events always end up as fabulous travel stories - so, that's the bright side. :) We will be happy to use Sixt in the future.

Sent an email to cancel right after making the transaction in error, have not heard back

Drop off in Paris would have been easier if steps had been explained before hand. Everything else was excellent.

fast and better car than rented.

Collection process was slow but the staff were excellent and very helpful. Drop off procedure was not very clear, one staff member told me I had to queue again (could have taken an hour!) but luckily another overheard and corrected him & dealt with us.

Hi, i am very disappointed with the whole experience. Budget were very unhelpful when picking up the car and charged me £ 535.84 for the car hire, i asked for a breakdown and they said they couldn't give it to me, i asked for an invoice and they said they had no printer, therefore, i had no paperwork at all, just a visa debit receipt for my money. Budget said they would email the invoice with the breakdown, however, 2 days later when i called Priceline to request the invoice from Budget, they said i would have to call direct. I called Budget and they did not answer. When i took the car back on Sunday, i arrived early and requested an invoice, again they said they could not print, again they said they would email, but as of now, i still have had nothing, To say i am disappointed is an understatement. The cost Kayak and Priceline gave me for the total car hire was $210.14, which in sterling is approximately £165.00. i have been charged £ 535.84 to date, please help and advise? regards Darren

Europe car staff was rude and untruthful. Car had damage on every body panel. When you refuse extra insurance they force you to sign a contract promising to pay nearly double the MSRP if the car if it is damaged. (Fiat 500 MSRP 17k insisted I sign to pay 30k USD)

Very smelly interior. There was an overpowering smell of disinfectant trying to mask either body odor or cigarette smoke or both.

The car assigned was missing a hubcap and had body damage from a previous rental. No after hours drop off instructions provided for destination, and dark desolate Eurocar drop off location in Grenoble. Due to miscreants loitering in the dark in the area, decided not to risk my life, and left tand incurred an add’l days rental to return following day.

I filled up the tank, but was charged for 3 L of petrol.

The care was so small

The desk was poorly manned, we had to wait an hour and a half after the previous client had waited two hours or more, or even closed on drop off. No parking spaces available, car not clean, badly damaged and not reported on pick up. Overall not good, stick with the Swiss side, after all of the extras and hassle on the French side, the Swiss is a much better prospect.

Never EVER travel with Avis on the French sector of Geneva Airport. There is no signage / wayfinding to the return area. I spent 45 minutes driving around putting in their “suggested” location onto goggle maps and WAZE which literally makes you drive around in circles. The return is down some dodgy road, where the maps is telling you to do a UTURN. None of the contact details are Correct on the paperwork. The charge for dropping off on the Swiss side was over £500. It would have taken Avis 10 min to drive it back to the French side. The car also didn’t have a full tank.

Geneva airport is a nightmare. There were some surprise admionistration fees that make the booking substantially more expensive than it would seem initially.

When collecting the vehicle it was found to be dirty inside, front windscreen was awful could almost not see through it was so filthy, in fact the vehicle was picked up from what seem to be the return bay ....on the opposite side it seem that was where the clean vehicle were....dissapointing as had no choice as was in rush to drive to the Alps, in the vehicle that was given, possibly due to the low cost via USA website Also I asked to make certain i had snow chain as per French law, was given one set but apparently one was already in the vehicle as per normal , and was charged an additional €65 despite the return person confirming i would not be charged if not used (which wasn't) beside this all was fine