Car Hire at Dublin Airport

The car was good, the staff efficient. My big problem was that there was no insurance within the reservation and at the rental desk I had to pay 400 euros more (for just the car to insure, not the passengers, and for a higher price than usual). It was a very bad surprise as during the reservation online it was not clearly said that the reservation was without the insurance. I insure my personal car for less than 200 euros per year, how can an insurance for 6 days costs 400 euros with a 2000 euros franchise? I advice everybody to double check the insurance condition during the reservation!

I booked on your site for a 77 year old man and when we arrived, they refused to rent us a car. Luckily I myself had my driving license even though I didn't want to drive in Ireland. they also insisted we had to take their insurance as we couldn't opt out even though we were insured through our visa card.... Amazingly inefficient service on your part and not much better at Budget!

Very easy to collection and drop off. Would have liked to be able to drop off at the airport rather than use the shuttle as we had two small children with us.

I have rented a car and prepaid all taxes and service fees before travelling to Ireland with a fully paid and non refundable reservation number from Kayak. My husband was the driver of this vehicle and presented to the airport for pick up on August 19, 2023. He travels extensively for work and has a credit card that covers Collision Damages Waiver and Theft Protection. He explained this clearly to the agent Michael, who insisted that he would be required and it was MANDATORY (the words exactly used) to purchase these. He upsold him the Supercover insurance and told my husband that this is mandatory. I examined the contract when he returned and told me the nature of this conversation. Having lived and studied in Ireland myself for 5 years, I did my due diligence and inquired from other car rental agencies and examined the legislation within Ireland to determine the validity of these claims. My clear understanding is that Third Party Liability insurance is a legal requirement in the prepaid price of all car rentals in Ireland, protecting from property damage, injury and death. Fire insurance is also included in this prepaid price. If the CDW and TP is declined or that written proof is required and the customer declines this, a credit card authorization of a larger amount can be applied to the rental. These options were not presented and in fact, miscommunicated at the time of rental by your agent Michael. This should be investigated and the insurance reimbursed, or at the very least the supercollision insurance that was in fact, not required.

Great service dropping off at Belfast city center.

Carta di credito bloccata nei giorni successivi perché la caparra è stata addebitata invece di fare la pre autorizzazione come fanno tutte le altre compagnie. Pessimo

I was not informed that drop off was at airport. My drop off time was 10:00 and I was informed to bring back rental to rental park instead of airport.

Great car (Nissan Micra), clean, great gas mileage. Desk clerks at Avis very efficient.

We reserved a 9 passenger van went to pick it up was told don’t have them so people in our party had to rent another vehicle

They did not inform me in advance I needed specific documentation to avoid making the insurance mandatory so I was forced to increase my rental cost by 120.

Very poor communication and I think we got scammed. They charged us $61 per day for insurance and said it was mandatory. Everyone else we talked to paid anywhere from $17-$30 per day for insurance. When we asked if there was any cheaper insurance option they said this was the only one and absolutely required otherwise we could not take the car and we had already paid for it in full. There was no information anywhere before or during of insurance requirements or costs.

They did not accept a letter from my credit card company for CDL insurance because it did not say Ireland on the letter. The letter said I was covered "Worldwide" but they would not accept it, therefore, I had to pay an extra €350 for the rental car. What an absolute scam!!!

Their pick-up and drop-off locations were almost impossible to find. They run a paperless system which, if you're not travelling with a smart-phone, is very unsettling.

Best value that we could find for renting a vehicle in Ireland. We ended up arriving 12hrs late but they still had a car waiting for us. No fuss declining the CDW with a confirmation of coverage letter from our credit card company (other firms we rented with in the past have tried to scare us into using their insurance). They did initially give us a vehicle that had the 'check engine' light on all the time, so we turned around shortly after leaving the rental compound and brought it back. Told us at first just to ignore it, but then agreed to swap it for an identical vehicle (Fiat Panda). Drove it for five weeks and no problems when dropping it off and shuttle to/from the airport was available promptly.

The rental was fine. My only negative was the car insurance they surprise on you at pick up. It was almost the price of the entire rental and we did not expect that at all. Much too big of a surprise and should be available to book online to avoid the last minute, very large fee!

It was a great experience with Enterprise rent a car in Dublin Airport Ireland. Easy pickup and drop off. Malik was especially helpful. He told us where to go and the best way to get to departure. Overall the experience was excellent! We highly recommend it!

Car was not ready for rental, it had failing battery on the key fob, tire kept losing air throughout the trip and the GPS was inaccurate one out of four times.

Friendly service

Good customer service. Emmett on drop-off was very helpful

The counter rep with whom we dealt with when we picked up the car, Grace, was very competent but friendly and helpful as well. The rep who went over the car with us was equally competent and friendly. Lastly, the rep we dealt with when we turned in the car, Dan, was also friendly and helpful. Your staff at Dublin were excellent and you should be proud of them.