12 passenger van rental in Fort Worth, Texas

Avis was a headache to rent from. They allow you to reserve vehicles that aren’t actually in stock. I reserved a 12 passenger van at an Avis in West Fort Worth, on July 1st. I received multiple emails confirming my reservation and giving pick up instructions. I then receive a phone call on the 4th of July (a day before my pickup) to tell me they don’t have the van at this location. I try to call back the number, but never reach anyone (presumably because it’s a holiday.) When I finally got a hold of someone the next day (the day of my pickup) I am told that the only 12 passenger van available was at the airport… and that to rent the same van (just in a different location) it would be double the price. While trying to locate earlier emails confirming my reservation I discover that they are no longer in my inbox. Fortunately, I took a screen shot of the original quote (this is the only reason Avis said they’d honor the original price.) I am still in the process of receiving a refund, and if this process goes like the rest of my experience, I’m not going to receive a refund. Avis is a company that tries to take advantage of it’s “customers”. Waiting until the day before my reservation to tell me they don’t have the van and to get the van I reserved it will be double the price is absolutely unacceptable. I will never rent from Avis again and I will tell everyone I know to stay away from this corrupt company.