Car hires in Hidden Valley, Charlotte

I picked up my rental just before the office closed. It was the only minivan on the lot and I needed a 7 passenger vehicle to pick up my family from the airport. Basically I felt stuck. I had to accept that car or no car. The car had a horrible cigarette/weed smell in it. I let the lady working know it smelled like cigarettes and I also wrote it on my inspection form before leaving with the vehicle. The smell is so bad, especially if being in the car any length of time. We cancelled our beach trip that we were going to use the car for because the smell was SO bad. We were not able to use this vehicle for our intended purpose and this experience has obviously been very disappointing, as we were looking forward to this trip for a long time. We made the reservation over a month ago.

CLT always seems to be a zoo to rent any car, but the Budget folks were plesant to deal with which made the wait more tollerable.

The wait to pick up the vehicle was too long

Jessica was awesome! She took excellent care of us, ensuring we were in a suitable vehicle for the trip we were taking and patiently explaining the process and all the features of the SUV. Highly recommend this office on University City Blvd in Charlotte, NC.

This experience was far from good, compared with previous ones I've had with the company. The location did not have the vehicle I had reserved and had nothing comparable as a substitute. When I was eventually able to get a vehicle two and half hours later, it was still not the vehicle I had reserved and it was not properly cleaned. I think that the manager of the location should have checked the system the previous night before closing to see what had been reserved for the location for the following day so that efforts could have been made early the next day to secure the required vehicles. The agent handling my reservation was courteous but a two and half hour wait was far from convenient.

The ability to change the reservation was difficult online and I didn't realize my car would be given away if my plane was late. As a result, my reservation prices weren't honored. Also when I returned my car, the attendant told me to turn the keys in. Then he checked me in for the following day and charged me an extra day. Overall, I was very disappointed with Enterprise and their business practices.

they had no cars there. none. zero. zilch. and on top of it told me they had sold their fleet of vans 1 day prior

I never received a receipt after dropping off the car in Pittsburgh.

We have rented a car accordingly to the reservation number k05900142A2. The car was picked at the right spot, date and time ( 5010 N Tyron St, Charlotte NC at 12:00pm on Monday april 11th) and dropped off at the right spot, date and earlier than the time set for drop-off (TYS airport, Knoxville TN at around 10am on April 14th). At the Hertz counter at the airport, an attendant took our keys and said they weren’t going to make inspection of the car right away because there was no one there to do that at the moment. Thus, she said we were all set to leave, since inspection would be done sometime during the week and just after inspection we would receive a receipt via email. Not only I never received a receipt on my email, but also my credit card was charged a total of 915 dollars, when the right charge for the 3 days rental +insurance would be 369 plus 200 dollars that would be refunded after we dropped the car off. All that to say, I don’t understand the amount charged to my credit card. We urgently need this amout to be given back since whatever happened so that all was charged was absolutely out of any orientation of your team/terms.

When I got there they told me that they don't have any cars available and I had booked a car

Terrible experience. I paid to reserve rental car I get to rental office 2 hours later and they supposedly do not have any available. Thanks Avis for letting me know to never use you again

We arrived at 11:10 for our 11 am reservation only to be told by an employee in the parking lot they were closed and she refused to help us. Had to drive across Charlotte to get another car which then took over an hour despite only one person ahead of us in line. Car smelled like smoke