Do not rent with NU car. It took me (and those in front of me in line) over 40 minutes to pick up our cars due to how the company processed things. My pick up time was noon. I did not receive my car until 1. Even with my noon pick up taking an hour, the car I had reserved was still not “ready” at 1. The staff told me I needed to wait for my car to be ready, or, I could pay to upgrade to a different car that was already ready. I should NOT have had to pay for an upgrade. It was the companies fault for not having the correct vehicle ready at the correct time. The upgrade should have been complimentary. I also paid for unlimited mileage and insurance. However I was told in person that I wouldn’t recover unlimited mileage because I was a resident of the state I was renting in. This was not listed anywhere during the purchase process. I was also not refunded. I was also required to use my own insurance even though I paid for the provided insurance. I was also not reimbursed. This company is a scam. I do not recommend them and will be reporting them to the BBB. Also, they only have a 2 star rating if you search on Google. Should be one star.