Car Hire at Los Angeles Airport

The staff was great. In and out the return no problem great place will go back.

👍

Excellent.

Except for a fairly long line at pickup, the rest of the experience was seamless. Such a well-organized process! Wonderful car. Thx!

The wait to get a car was 2.5 hours. As I’m in line, I can hear the representatives & how kindly they treat the other clients. When I got to the counter with my reservation that had unlimited miles, they discriminated against me and told me the car was for 150 miles only and I would have to pay 50 cents per miles after that. The funny thing is, they never asked for my ID, they never asked to see my reservation, they never asked where I was headed, they never asked for my flight information like they did everyone else. They decided that I wasn’t fit to drive their rental car. To give more context, I had on a t-shirt & shorts because it was hot outside. I also wear a mask when traveling due to the overexposure to people and germs. I am in my 30s but most people think I’m in my 20s. I am a doctor and I have my own business. I was traveling for the holiday weekend because my aunt passed away and I missed my last hospital visit because I couldn’t get to my destination because of the older gentleman at the counter decided to treat me less than human. I’m currently grieving but I have reached out to my lawyer to see what can be done about this situation because I lost a lot this day that I can never get back. I hope the people who work the front counter at the LAX location find peace because I did not ask for any special accommodation, I was never rude nor did I argue with anyone like other customers who still received a car unlike me. I just would like to be treated like everyone else.

1.Lower rates. I paid $152 for a one day rental. Seems a bit high. 2. Better airport shuttle. Took 45 mins for a shuttle to arrive to take us to the airport.

Everything was great, except knowing where to go after landing. I had to call to find out and it took a little while.

The low price was unbeatable. The new car was wonderful. It just needed an oil change and the procedure to rent a car at pick up was too long and required extra paper work for local renters. If I had known that I may have been better prepared for the long wait and the unexpected $1000 deposit.

We were charged for liability by a rude rep that denied our proof of full coverage insurance, which included liability insurance in the date of California. We were charged close to $150.00 for this liability insurance. We emailed ACE and are trying to resolve. At this time we have not received a reply with a resolution.

Terrible!!!! They rented my vehicle to someone else without letting us know. We were stranded without a vehicle in LA with children. When we called about our vehicle, they said theres nothing they can do and shut the phone on our face. We spent lots of money on uber to find another rental. It took a week to get confirmation that we are getting a refund on our vehicle. However still waiting for a response for our deposit. Never ever recommend or ever rent form them again!

I was notified 23 hrs before my pick up that my reservation that I made weeks in advance had to be canceled . And that I would be put in line for my refund.

The info sent to pick up the car was incorrect. I spent almost an hour tracking down a ride and figuring out where to go. The staff wasn’t that great. The Expedia customer service was ok but couldn’t really do much. The Airport Van customer service line was friendly and the sole redeeming factor. The car smelled like cigarettes and wasn’t really that clean and they gave it to me nearly with an empty tank of gas. I definitely do not recommend. That said. They were cheap.