Car Hire at Victoria Intl Airport

Smooth interaction. Counter staff are very friendly and efficient.

Excellent and friendly service! Will tent again from them

Everything was perfect.

I ordered a SUV but received a normal Sedan car.

The Operations Manager, Arjun Dhingra, is one of the rudest and least helpful individuals I have dealt with. He acussed us of damaging a rental car and demanded we provide photos. Not only were we not instructed to take photos of the car, we did not have a walk around with any of their staff. Most importantly, there was absolutely no damage with the car. When this was brought up with Arjun Dhingra, he became needlessly condescending and rude. I will certainly never rent from Hertz, and cannot say anything good about their staff. Just absolutely rude, fraudulent, disgusting people who ought to consider changing careers.

We chose dealers choice and have always gotten better cars. This was a small car so will probably select a specific car next time.

All worked well, easy pickup/dropoff. Courtesy car dropoff for the next leg of our journey was really appreciated.

Very friendly person talked to at the end of getting return. Didn’t realize we had usd pricing when booked for

Excellent customer service. Nice car. Good price.

Fine

All went as planned. On time. Good car. Friendly staff.

Everything really good just a little bit pricey

Nothing really

The staff were consistently helpful, the service was prompt. The pick-up was smooth and the drop-off went seamlessly! Customer service at its best! Thanks, Gerald and Justin!

We booker it online and everything was set. We landed in Victoria, we called the number to take the shuttle to get to the office to pick up the car. No one would pick up. 20 mins later someone finally did and informed us that unfortunately they dont have any cars left so the reservation is cancelled. We didnt reveive any info about this, we were left at the airport scramblimg to find a car rental that can help us, but everyone was sold out. When we found a car available, it cost us more than it should with similar type of car because we tried to book on the spot. This is very poor customer service with Alamo, i understand that things happen but communicating this to us even through email ahead of time would’ve helped us go for a plan B. But telling us that they dont have any cars left after we’ve booked way ahead of time and told us the news the moment we’re trying to pick up the car is totally wrong. I’ve travelled a lot and dealt with car rentals all the time and this is by far the worse experience i’ve had, will never book Alamo again.

The car had the tank empty and I had to fill it up

The customer service has been very nice to me. Easy Pick-Up and easy return. Thanks!