Car Hire in Virginia

Alamo has by far given me the best car rental experience, from cost, customer service, the whole 9, and from this day on will be my choice for rental services. Ps. I wish that they do pickups

Car was ready for us!

Great!!

Staff is always amazing. Helpful and nice. Thank you!

The van smelled like cigarette smoke when I first opened the door. Staff immediately sprayed the car and discounted gas requirements to compensate. Van ran great. Staff was very helpful and friendly.

Fast, efficient and kind service. The location on Virginia Beach Blvd in Virginia Beach is the best I’ve used so far.

We were overcharged by $300 versus our reservation.

I had reservations but when I get to the place to pick up my car they told me they didn't have car for me and there's nothing they can do bad altitude rude people no good experience 😒

AWFUL customer service. We arrived five minutes after they closed due to being stuck on the runway for an hour… I called from the runway to let them know we were coming and they’re only answer was that I could book a new booking for tomorrow, but there is nothing that they could do to call down and ask them to stay five extra minutes tonight… I had two young children with me so I could not just get an Uber and basically their attitude was that’s too bad you can just be stuck in the airport. AWFUL.

Very happy with the price for a van. We were helping someone move and the agent put the seats down for us in a Chevy Pacifica. That made it perfect for stowing all her stuff. The van was easy to drive and used very little gas. The agent was friendly.

Ease of picking up the car was nice but I did not like how it was not explained to me during pickup about gas, allowed mileage etc. I also found the car to be overpriced for what it was. It wasn’t a bad or good experience, just “okay” overall.

very smooth and professional.

Have the rental available plus you kept $44.00 I cancelled at the desk

I wasn’t able to retrieve my rental because it was paid though Affirm. They needed the credit card that was associated with the reservation. I couldn’t provide a card if it was paid through Affirm. So they wouldn’t let me get the rental and I was forced to cancel. I called customer service and the guy was talking about their terms and conditions. But had no answer when I asked why it’s not in the terms and conditions to accept a reservation through a payment plan company like Affirm knowing a credit card is needed upon pickup of reservation.

No cars were available when I arrive!!!! I lost money!!!!!the girl didnt try to solve the problem!!!

This experience was a nightmare. I arrived at my designated time for the rental pick up to be greeted by an hour-long line to speak with a counter agent. At the counter, the agent informed that there was a shortage of cars and that I would have to wait an additional 1.5-2 hours. The agent further said that my reserved SUV would not be available and that Thrifty would provide an electric car instead. When I asked the agent whether Thrifty planned to compensate me for the delay inconvenience and for the unavailability of my car, they told me it was not their fault but rather that of renters who returned their cars late. That response is unacceptable. In my desperation to leave Washington D.C. ( I was due in NYC that evening), however, I opted for the electric car. This was a terrible mistake. I will spare readers the inconvenience of driving an electric car for long distances. Suffice to say, while on the highway returning from a New England trip, the car’s battery suddenly dissipated. The next thing I knew, I was on the side of the road with a dead battery. It was around 6:30pm and quickly getting dark, so I called Thrifty roadside assistance. Thrifty had me on hold for nearly 20 minutes and my cell phone’s battery died. Eventually, the state police arrived, and I was instructed to use a contracted tow service. Two hundred and fifty dollars and a missed flight later (not to mention 4 hours of delay), I was finally back on the road. Because I missed my flight in Boston, I had to drive down to New York to catch the next flight. I am at a loss for words. This experience has soured me to Thrifty and to electric cars in general. I hope someone will think twice before using either for a rental experience if customer service does not improve.

Calvin at the rental desk was the rudest person I have ever experienced in any customer relation position. We arrived at 0655, and as we proceeded to enter the lined off area to the counter. We were rudely yelled at by Calvin, who told us he was closed and asked in a very rude manner, why we would enter. He continued to speak belittling to us, and would not let us answer that there was no sign telling us to not enter and we apologized. He continually shamed my husband and I. As we stood there, he continued to work on the computer after 7am, which was the time it was to open. He belittled and shamed another woman who did the exact same thing as my husband and I did, entering the area. At 7:10, he still did not open the line area and walked off. We and 3 other customers stood there. Finally he arrived back at 07:17 and opened the line. he got back on his computer, took his time, putting on his rubber gloves. At 07:20, he finally took his first customer, rudely telling her to stand in front of her and not be near the counter. I have photos documenting his time of behaviour. He should immediatley be taken off the front desk and examined and counseled. He obviously has anger management issues and should be replaced. A terrrible experience to start our day.

Thrifty was renting cars without having them available. Despite having a car reserved, they were forcing people to wait in excess of 2 hours with no seating available in the building. This practice should not even be legal and I would discourage anyone from reserving a car as they do not honor that reservation. Furthermore, despite having all of my information after making the reservation, the staff asks all of the same questions.

Never received my security deposit back or notice of a reason why.

Couldn’t rent the car because I needed a one-way rental, and because the car could not be returned on Sunday or Monday. I have yet to receive a refund.

Easy pick up and drop off. The vehicle was not good. Drove poorly, had vibrations at highway speed and bad alignment.

Terrible customer service. Tricked you into renting electric car when it doesn’t nor do I want an electric car. And still charged you.

I’m going to focus on the negatives. The biggest two negatives were: (1) it took over three hours before my rental car was ready; and (2) the electric car’s batter would not charge beyond 43%. When I made the booking and when I was checking in to pick up, it was clear that I was dropping the car off at the DCA airport, which is around 190 miles from the rental pick up. After being assured the distance of the car would be around 250 miles, I agreed to use the electric Chevy. However, because 43% charge only can go around 100 miles, I had to charge the car 3 times. Each charge time was about half an hour and charging ports aren’t that populous so it would take a fair amount of time to be able to even get to the port. Ultimately, what should have at most been a four hour excursion ended up being 8 hours.

Dollar rented vehicles while not having inventory. One hour wait to get to the counter only to be told we’d have to wait 30 minutes to 2 hours for a vehicle because they didn’t have any left on site. After 2.5 hours, we finally received a vehicle.